Updates to the review posted by author:
Original review:
In the sentence "and there telephone service is" contains a typo. It should be "their" and not "there". Sorry for the confusion. The main idea of TurboTax charging people before providing the product and the complete lack of customer service remains as stated. Anyone who does their own taxes should stay away from TurboTax.
Oct 6, 6:24 AM
I have been a customer of TurboTax for some years now and it works fine. However, this year after I ordered the 2011 edition which they say will be shipped in Novermber, I noticed they have ALREADY charged my visa for the deluxe edition. In years past they have always charged the visa AFTER it was shipped, which is the normal practice of most mail order companies. TurboTax did not state this and there is NO WAY to contact them---no email capability for a question, and there telephone service is non-operational till tax season". Thus, these shysters just charge for something they have not shipped yet and then provide no way of contacting them/. This will be the last time I use these people?. I suggest, if you want a tax prep program, that people use TaxAct or one of the others;. TurboTax has now taken the low road in both customer service and billing procedures". The other tax programs are just as good(I have friends who use them)while providing much better customer service;. I would hate to have a real problem with TurboTax---you would no be able to contact them,. What a joke they have become". Stay away---a word to the wise. 1291d69
 Comments (4) |
| 1. Written by nikalseyn on February 6, 2012 from kalamazoo, michigan, US I checked my turbotax account online and it shows the 59.95 order but nothing at all about any auto renewal. I know I never knowingly did that anyway. I always just receive a letter from turbotax saying it is time to order the new one, sometime in august or sept. or thereabouts. I go online and order it. This year, they seem to have charged my credit card before they even sent the thing in november!! I am planning on getting a new computer sometime soon and will thus lose the ability of turbotax to transfer all my info from prior year, etc. This is a good time to try TaxAct or one of the others. They all seem to be cheaper than turbotax and from what I have seen, at least of taxact, just as easy. Why pay turbotax even before they ship the product when you can get a similar product cheaper? |
| 2. Written by Tina on February 5, 2012 from los angeles, california, US I thought the same thing had happened to me a few years back. In fact, I HAD signed up for auto renewal because of the price guarantee. Also, I've never had any problem w/ their customer service. In fact, I've found them to be very helpful. Truly, I had said the same thing, "I wouldn't have signed up for auto renewal." Then I remembered that I had, as I said, for the price guarantee/discount. And it does charge early, sometime in the fall, which is OK as long as you remember that that's what happens. I was taken by surprise that first year, too. Still love Turbo Tax! I started using it when I found out that the comptroller for Culver City uses it! Figured if it was good enough for him, it was good enough for me! |
| 3. Written by psrcello on November 10, 2011 from exton, pennsylvania, US Similar experience here - except that they charged my account BEFORE I'd even ordered the product! They claim I signed up for automatic renewal of the product, which in NO WAY would I ever have done! |
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